Sales & Service Officer

Vacancy Sales & Service Officer

Maduro & Curiel's Bank N.V., a leading finandal institution operating in Curaçao, Aruba, Bonaire and the Windward Islands, has a vacancy in their Sales and Service Department in Bonaire.
 

Job Profile

  • Responsible for selling Personal Banking Products/Services by: identifying and satisfying customer needs, presenting customized Solutions, completing the proposed sale and providing advice where appropriate;
  • Complete the sale and providing advice where appropriate of a suite of products and Services covering Investments, Deposits, Self-Service Banking, Insurance, Credit cards and Lending, including personal loans and mortgages, as applicable;
  • Respond to customer’s request either by phone or by way of scheduled and unscheduled appointments;
  • Use the Bank’s referral process when a referral opportunity is identified (for Life & Car Insurance, MCB Group Direct, Investments, Premium Banking and Private Banking sales) and follow up to ensure the customer is satisfied with the outcome;
  • Perform research/gap analyses to determine sales opportunities;
  • Build strong relationship with and provide excellent Service to customers by: taking full responsibility for all customer inquiries/concerns/complamts, resolving matters to the customer’s satisfaction or referring the customer to the next appropriate level of authority;
  • Gain a thorough understanding of the branch goals and how to contribute to them;
  • Prioritize tasks, adhering to the priorities and time frames for completion;
  • Responsible for meeting Regulatory, Compliance (Know Your Customer), Bank policies and procedures for customer transactions.
     

Job Requirements

  • Bachelor’s degree in Finance, Banking, Economics, Accounting or similar;
  • Knowledge of Microsoft Office tools, and planning tools;
  • Excellent communication skills both oral and written in English, Dutch, Papiamento and Spanish languages;
  • Very strong result and Service oriented focus and able to manage stress and deal with challenging situations;
  • Excellent collaboration and communication skills with colleagues and strong team focus;
  • NIBE (or similar) courses is an advantage;
  • At least two years of banking or equivalent experience.



Maduro & Curiel’s Bank (Bonaire) N.V.
Human Resources Department
Attn.: Mrs. Andrea van Slobbe
E-mail: andrea.vanslobbe@mcbbonaire.com
Phone: +599 715 5557