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How to protect yourself

While we take strong measures to protect your financial transactions and the confidentiality of your information, it is extremely important that you also take your own precautions to ensure that your information remains safe and secure.

We advise you to read about these topics and follow the recommended safe computing practices listed below, to protect private information on your personal computer and mobile device.

How we protect you | How to protect yourself

Protect your privacy
Use anti-virus software
Protect your internet connection
Use supported browsers
Protect your privacy

Start by keeping important information to yourself. Others can abuse your information to access your accounts, so always keep your User ID and Password secret and follow these safe-computing practices:

  • Do not reply to unsolicited online or email requests for your User ID information.
  • Protect your online banking User ID and password.
  • Your online banking User ID and password are confidential and must never be shared with any outside person or company, including:
  • Account aggregation services that consolidate and display all of your financial information in one place.
  • Software that records your User ID and password so that you don't need to enter it the next time you access a website.
  • Services that collect your User ID and password, or any other confidential information, to perform transactions on your behalf or to collect payment from you.
  • Any other agreements you may make or services you accept which include your consent to having your Internet activity monitored.

In divulging your User ID or password to third parties, you not only compromise funds kept in your bank account but also contravene the terms of our service agreement and you will be fully liable for any unauthorized access to your accounts and all associated losses arising from these disclosures.

  • Pick a password that is difficult to guess by using a combination of letters and numbers (nothing obvious). In fact, if you're using a numeric password, please change it now.
  • Memorize your online banking User ID and password and keep them secret.
  • Never send confidential information (such as account numbers of any type, User ID or password) via email.
  • If you suspect your password has been compromised, please change your password immediately or call our Contact Center at 466-1836.
  • Preferably access online banking from
  • Do not leave your computer unattended while logged on to online banking.
  • Always log off when you have finished your online banking session.
  • Keep your Bankomatiko card in sight at all times during transactions and never lend your card to anyone.
  • Review your account statements and/or online account transaction details promptly and report any discrepancies immediately. With online banking, you can review your up-to-date account transactions and therefore identify any discrepancies. If you find any discrepancies call the Contact Center at 466-1836.

Report lost or stolen Bankomatiko cards immediately to +599 (9) 466-1836 or after business hours +599 (9) 466-0555.

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