MCB begins free replacement process of damaged debit and credit cards at no cost

Kralendijk – Maduro & Curiel’s Bank (Bonaire) N.V. is starting a free replacement process for personal and business debit and credit cards that are damaged, for MCB clients in Bonaire, Statia and Saba. The quality of the recently issued cards unfortunately does not meet what our clients may expect from us. Discussions about this are being held with the manufacturer. We apologize for the inconvenience this has caused some clients and hope that the accelerated replacement of the damaged cards will help eliminate that inconvenience.

Starting October 20, 2025, MCB Bonaire will launch a simple and free replacement process for all clients with a damaged card.

The replacement process applies to all clients with a personal or business credit or debit card showing signs of wear, tear or damage. The replacement campaign will begin at MCB Bonaire, Statia and Saba and will be expanded in phases to the other islands of the MCB Group (Curaçao, Aruba, and St. Maarten).

In the coming months, clients who wish to replace their damaged card can do so in one of the following three simple ways:

• Through the MCB Mobile Banking App
• Through the Contact Center
• By visiting a branch in person

Clients can choose whether to have their replacement card delivered to the address registered with the Bank or to pick it up at a branch. Once the card is ready for pickup, the client will receive an email with the pickup date. The full replacement process takes a maximum of two weeks.

During this process, the current card remains active and usable. Once the new card is activated, we ask our clients to destroy and discard the damaged card.

Clients can have their damaged cards replaced until February 28, 2026. After this period, MCB will evaluate whether an extension is necessary.

For more information about replacing your card, you can contact us by phone at 715 5520, by email at customer.support@mcbbonaire.com, or through the chat function on our website www.mcbbonaire.com.

With this action, MCB reaffirms its continued commitment to offering safe and accessible banking services. We appreciate the trust of our clients and will continue working to improve our products and services.

October 20, 2025