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Your satisfaction is important to us. Our complaints procedure gives you the opportunity to express any discontent about a product or service. We aim to find an appropriate and timely solution to your complaint.
Here you can download the PDF Complaint Form
You can use the following channels to file a complaint:
All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert as soon as possible.
Our Complaint Procedure – What happens after you file a complaint?
We will do all we can to solve your complaint.
However, if you are not entirely satisfied with the solution provided by our Bank you can request that we re-assess your complaint. This can be done using the channels to file a complaint as listed above.
Please note that our complaints procedure does not affect any rights you have under applicable law
If you still have questions about our complaints procedure, please feel free to contact our Contact Center who will be happy to assist you.